1. You will never be cheated on weights. Unfortunately, this is an all to common practice within the recycling industry. We pride ourselves on our integrity and honesty, and welcome you to look at our records anytime to verify this.
2.
We will never pocket market premiums. When mills need scrap materials, they frequently pay premiums. Our unique revenue sharing plan allows you to share those premiums with us.
3.
We will not spread the margin as markets move. This is the old trick in the business. As the market goes up $10, they increase you $5. At Federal, we believe in working on your behalf, and we structure our deals to reflect that.
4.
Your docks will never get backed up. We will keep your scrap moving, even if we have to put it in a warehouse at our expense. Our service is guaranteed.
5.
You will not be payed late. We pay on time, every time. Period. We do not make exceptions or excuses, we just make it happen.
6.
Your problems will be resolved within 24 hours. We pride ourselves on our accuracy. But if we make a mistake, we resolve the problem to your satisfaction within 24 hours.
7. Your material will never be misgraded. This is another trick, where your material is graded as a lower grade and the recycler pockets the extra money. We believe it is our responsibility to work for you, and we open up our books to prove that is exactly what we are doing!
8. You will never be neglicted after we get the business. We perform quarterly audits and satisfaction surveys to insure we are doing the best job for you. Our goal is to maintain a long term partnership.
9. We will never act dishonestly or without integrity. We believe that a repution is the hardest part of a business to restore. We also believe this is our most important asset, and therefore carefully protect it.
10. We will never make money on claims and quality problems If there is a problem, it is our goal to maximize your revenue and help you to prevent the problem in the future. Therefore, we do not make any profit on claims.